I had read prior reviews so I knew what I was walking into. The only reason I visited Laura's was that they were the only retailer in Kansas or Missouri to carry a certain designer I was interested in. Our sales associate was very helpful. She did make a comment about me losing some weight, which I found unprofessional. They have you parade the dress you like in front of Laura, and then Laura spends five minutes trying to sell you on the dress. Personally, I don't need her approval on my wedding dress I know what I like. After I had shown Laura the dress her husband brought us mimosas and told me that if I wanted to waste my time trying on more dresses they would be happy to entertain me, but they knew that the dress I had tried on was the one for me. I am glad I didn't listen to him as three dresses later I found my dream dress. The sales associate asked if I would like to show Laura , I responded with a quick no. No fewer than 5 minutes later Laura comes in our room and asks why she didn't see me with the dress on then went to go find the sales associate, presumably to scold her for not making me show her the dress. Laura was very stuck up and condescending. I felt like a second class citizen by the way she treated me. They cut the tags out of the dress so that you can't know the name of the designer preventing you from shopping around. I asked what size the dress was I tried on, they responded with an I don't know. After they left the room my MOH told me the size, it was on the paper tag they attach, that has the code for the dress but not the name on it. Before I left them I informed them of all the negative reviews they had received so hopefully they will change their attitude around.
Pros: Beatuiful gowns
Cons: bad customer service, demeaning
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