the staff is incredibly rude and has been for years. also, over the years that i have had to deal with them, the animals' poor living conditions have not improved. they have a high percentage (probably about half) of animals that are sickly. and none of the animals are clean. they also have dogs who ""live"" at the facility who are allowed to run about the parking lot. i think this is very irresponsible and a very bad example to set for people. not to mention how inhumane it is to allow a dog to get run over because it believes that it's territory is a parking lot with public access.
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