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Jamie needs a lesson in customer service - Review by citysearch c | Lee's Almost By The Lake

Lee's Almost By The Lake

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Jamie needs a lesson in customer service 8/28/2009

I love the food and it's proximity to my house in Briarcliff. But I will never eat there again due to two experiences with the evening manager named Jamie. First in April I received a voicemail from Lee's (Jamie) claiming that I didn't pay for a pizza the Friday before and I needed to come by and pay for it ASAP. I promptly opened my online bank account to find the transaction and then immediately drove to Lee's to clear up any confusion. When I showed Jamie a copy of the transaction with Bank of America he was still skeptical. Just last Wednesday (4/26/09)My Mother, Aunt and Uncle came out to visit my family. They suggested to pick up Lee's. A few minuets before they arrived I received a call from Lee's. This time a girl named Jen said very apologetically that they had forgotten an item in our order and If I would mind picking it up. So AGAIN I took the drive down to Lee's. When I pulled into the parking lot I was greeted by no one other than my good buddy JAMIE. He immediately stuck his head in my mothers car window accusing her of stealing a menu from the restaurant. ( HAHAHa) He went on saying that he counted the menus before she arrived and there were five and after she left there were four. My mother is an RN and has served this community for 40 years. At first I thought it was funny but I could tell that it really hurt my mothers feelings. He was very insulting and regardless of the great food I'll never spend a cent in that place again. Pros: Great food Cons: Jamie more
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