From what I have read here, it is clear that you either love the place or hate it. Yes Jan is testie, however, once you get past this, she is the best for the job. She does not take any wishie-washie owner's stuff so once you learn the rules, she can't be beat. I have a problem dog and she knows how to handle him. Perhaps it is her personality that enables her to handle testie dogs. What-ever the case, I still love the place and I hope her cancer does not keep her from doing a great job. I know my dogs will be well taken care of.
Pros: Great with problem dogs.
Cons: No Answering Machine
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