My experience was most unusual.Karen doesn't have any office staff and tries to manage everything by herself, she works 7 days a week and the feeling is a rushed uncomfortable atmosphere where she makes you feel like she is hurried to get to the next booking because she overbooks herself so she says. I got electrolysis the treatment went ok and she seemed to do a good job but the whole time she talked about her problems and how people were writing bad reviews and everyone needed to tip her at the end of the treatment, I felt I knew all her problems and out of quilt tipped her ten dollars. I drove 90 minutes home thinking well maybe she was just having a bad day so I brushed it off. I called for an appointment a week later afetr growing my hair out for 4 days I was uncomfortable and needed to see her again even though my first experince was strange,I am willing to give everyone a second chance, I even asked my boyfriend to come along to get some hair removed so we made a day of it since we had to drive 90 minutes each way. I had gotten a call from Karen earlier that day to confirm she would see me at 4 pm. We arrived an hour early and waited around until 4pm she wasn't in her office and while I was waiting another one of her appointments showed up and ended up leaving because Karen never showed up or answered her phone .at 4 : 30 after 10 calls and no response , we headed back to try to beat traffic.I was so distraught and uncomfortable about the situation that I was in here we are stuck in traffic half way home when Karen calls up at 5:25pm and acts like she had some errands to do that were more important at that time and she would make it up to us. We hung up on her and thought that is crazy. It was so unproffessional and totally wrong to do to us and I was bringing her a new client! wow not a good way to treat your clients. I will never go back to Karen and I suggest you seek someone less negative to treat you and Karen you should not be operating a business in such a manner you gab about people not treating you right and complaining well what comes around goes around and I was shocked at the irresponsibility you showed me. I have never been treated like that. The next day I called to make an appointment with someone else for the same service and it only took them ten minutes to do the same work she took over an hour to do and mind you she charges by the minute so on top of it all. I was exploited by this woman, because I had no idea how long it was suppossed to take because she was the first person I had seen. I learned alot a big juicy ad online does not mean a proffessional stands behind it. I learned the hard way ,be careful!
Pros: she talks good but doesn't back it up
Cons: not responsible doesn't keep her appointment and has too mu
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