On the hottest day of the year, my central air unit broke. My Home warranty co (which has been great) dispatched Salego on tuesday morning. The tech was there around noon, figured out that the motor locked up, that it was discontinued & left with the part saying he'd call HSA & take care of it. Over 24 hours later I called my warranty co. to check on the status & i find out Salego hasn't even contacted them yet! OVER 24 HOURS LATER!! I had HSA contact them when I was on the phone & they FINALLY told them what was wrong. I lost at least a day due to Salego never calling initially. To make a long story short, the entire unit needs to be replaced and so HSA is supposed to contact Salego to have them find a compatible unit. Who knows if they're competent enough to do so, or how long THAT's going to take. It's been a week without AC, it's the middle of August and I'm so frustrated I could scream.
Cons: Everything
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