I received a Notice Of Cable Disconnection on Monday. I realized that my credit card which was cancelled and reissued due to the account being compromised, was the cc on file for my automatic payments. I phoned 1-800-713-9760 Tuesday morning and spoke with Jason, a representative, who assured me that my account reflected as paid in full. I told him I needed to give him the new cc info so that the automatic payment could resume. He said I needed to call the local office. I phoned 502-357-4400 at 10:35 am and spoke with Nicky, a second person who took all the updated information on the replacement credit card, and read it back to me for accuracy. At about 5:00 pm I received a call from a friend who said the msg on my home phone was that I was not accepting calls. I called Insight a 3rd time for the day and was told there were conflicting notes on the account, one indicating it was paid in full, and a second with a disconnect work order issued at 2:30 pm. The operator said there were 30 phone calls ahead of me with billing and I told him I have a business meeting and asked for a return call on my cell phone. When I hadn't received a return call by 9:20 pm I phoned for the 5th time on Tuesday! The operator at 357-4400 , Debby, said she couldn't help me and flipped me to yet another person, Darice, where I had a lengthy wait and she told me she has no record of any payment or my new credit card on file for automatic payments. Then she hung up on me. So after 4 calls, and talking to 5 different people and leaving my cell phone number for a return call, I still don't have service, or any anticipation that the issue will be resolved any time soon. I sent an email. When the email wasn't answered by Wednesday at 5:00 pm, I phoned again. I spoke with Greg who put me on hold for 13 minutes, and then I spoke with Darren, who put me on hold for another 8 minutes before I finally got to Dwight, the supervisor. Dwight told me he has no record of the earlier calls where my replacement credit card information was taken. He says he won't take my credit card information now, and will only reinstate the service with a cash payment. It's time to switch service providers for my phone, internet and televison. This is crazy.
Cons: 5 phone calls and 10 ""Customer Service"" Reps, No resolution
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