Unfortunately, I can echo many of the preceding negative reviews for this store. Staff are generally unhelpful, do not escort me to an item I ask help in finding, and have actually denied that they have a part that I then find for myself. My worst experiences have been when returning unused merchandise. In two cases it was after the 30 day limit, but in perfect condition. I have spent hundreds of dollars at that store, and was treated with nastiness and disrespect when I asked for flexibility with my two returns. They were not expensive items, and it wouldn't have cost them anything to accept the returns. Because of their rudeness and disrespectful attitude, I will not shop there again, and will drive the extra 10 miutes to get to a different hardware store.
Pros: Good selection of items
Cons: Terrible customer service- I am boycotting them now
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