We too have had a terrible experience with them. Do not let them do service unless you have had a second opinion. We are about one phone call away from reporting them to the BBB. They lead you to believe you need a replacement unit when a second company came to repair our AC with a $20.00 part and it has been working fine ever since. The also continue to charge us for our repair contract even though we have cancelled it in writing. They are polite and clean and appear to be "on your side" - don't let it fool you.
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