I just would like to tell you how unprofessional your weekend employees are. Me and my family went into your store with the intentions on making a very large purchase for my sisters wedding. When we walked in we were greeted by a young girl who seemed to be hungover or just not wanting to be there, either way we were completely ignored. We finally had to go ask her "do you think we can get some help" she replied with "what do you need help with?". I am sorry but being in the customer service business I think that is just incredibly rude and think you should rethink your choice of hires or train your employees a little better. I know of some great customer service seminars if your interested.
So after she finally got up she might as well had sat right back down cause she knew nothing about your products. I think we knew more than her. As we were discussing our choices she was not writing anything down or "trying to sale". And out of no where she disappeared, now I understand you need to tend to other guests when they come in but the nice thing to do would tell the guests she is with at the time "excuse me, I need to tend to the other guest who just walked in, let me get my partner to help and I will be back". But she said nothing, just disappeared. After roaming around for about 20 minutes I went out to see if the lady in the office was doing anything, as I poked my head in she just kooked at me and then continued to surf the Internet. I would think she would ask me "do you need any help" or "can I answer some questions" but I was completely ignored. I almost lost it!!!
The original gal who we were speaking to must have known the guest who came in cause they were having personal chit chat. After she was done she went to sit down without acknowledging we were still there. I walked up to here and she said "Did you have more questions?"!!!! Are you kidding me right now! This girl made me speechless. I said "YES" we have needed help from the beginning. Finally we just put together a quote just so we could try and match prices with another rental place and we left!! There is no way in hell I will refer your company to anyone! And I will make sure to post reviews. I should have listened to the horror stories that Ive heard about this place.
Pros: Decent pricing besides the individually priced silverware
Cons: Clueless staff and management and worst Customer Service!!!!
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