We have a sick puppy that has had to have been hospitalized twice in the last year and have been taking her to Mountain Empire since September 2008. Although they seemed great at first things quickly changed. Everytime we would speak to their staff we would get told something completely different than the last person we spoke with. It became a battle just to get a straight answer. The office staff is very inconsistent and they are extremely unknowledgeable. It seems that the doctor just hired girls off the street with no experience. I would get relayed the wrong message from Dr. Leese and when I would leave a message for her, Dr. Leese was always given the wrong message. Although Dr. Leese seems like a very good vet, interacting with her staff is EXTREMELY difficult. It is nothing but one huge headache and what's even worse is that Dr. Leese doesn't care. If you bring any of your concerns to her she takes her staff's side. That's good to a degree but when they are so difficult, inconsistent, mistaken, and are always having problems on a consistent basis, you would think that the vet would care and want to try to help to do something about it but that's not the case with her. She just blames you! Just recently they overcharged us when we bought a case of food by more than TWICE the correct amount and when I called, I was told that price was correct. When explaining to them that it was more than twice what we had paid before they blamed my husband for allowing them to charge him too much as if it was my husbands fault that they charged us wrong. After what became a battle they finally found the correct price and gave us a credit. Out of the three times we have bought this food, we have been charge three different prices. There are so many good vets in the Spokane Valley so please do yourself and your pet a favor and DO NOT take them to Mountain Empire. I am finding a new vet ASAP!
Cons: Terrible, unprofessional, unintelligent, dirty
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