On 4/16/09, I contacted Brandon TV based on suggestions from Warrantec, the warranty company my contract is with. My 50"" plasma TV was picked up by Brandon TV on 4/17/09 for repair. About 2 days later I did not hear back so I called and spoke to Nathan who tells me that it could take a while to fix because this warranty company takes a while to settle their claims. I wish that I had asked how long because I just got my TV back on 6/29/09. Working with Nathan was extremely difficult. I don't think he knows what he is doing. I think the reason it took so long was because he never filed a claim nor followed correct procedures with the warranty company. It took me getting involved on 5/29/09 before Nathan sent the invoice over. Nathan was rude to say the least. When I challenged him on the length of time to resolve the issue and what had happened, he yelled at me. He told me that what I was going through was not his problem and that he could careless. Now how can a company continue to be in business whe they treat their customers this way. I definetely learned my lesson NEVER USE BRANDON TV AGAIN. I really wished I would have read the reviews on line before allowing them to pick up my TV. EXTREMELY POOR SERVICE IS THE ANSWER. I really am surprised they are still in business. To maintain customer loyalty I would recommend that the owner of Brandon TV take a closer look at this Nathan. Because of Nathan, Brandon TV is losing many customers. When does it become the customer's fault that there are issues between the warranty company and the local service repair. I HOPE THAT OTHER CUSTOMERS READ THIS WHICH IS THE REAOSON I TOOK THE TIME TO WRITE THIS. I am still shocked by the level of service I received. Wow --- Nathan I hope you fix your attitude. You are costing the owners many customers. Although the TV is fixed today, I have no trust in the work done by Nathan.
Cons: Rude, discourteous manager, Nathan. Long delay for service.
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