I actually placed an order online for this store since they are the only supplier I have found of pineapple mochi and Dekavita C from Japan.
There was a problem emailing their customer service when I needed to change my shipping options but when I called the store, they immediately found my order and shipped it the same day. The woman I spoke with was unbelievably nice and helpful.
I will definitely be a repeat customer!
Pros: Lots of hard-to-find Japanese foods / Great service!
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