I was intially lured into going with Groff's because the samples displayed on their website were pretty and after shopping around for pocketfold invitations, they had the best price. My first phone conversation with Heather was good, and she seemed nice enough. She was even communicative when we first started the process. However, things quickly went downhill after our second phone conversation. First, Heather became pretty unresponsive to my emails asking her questions about the details of my invites. I mean, I was a little worried because she was basically designing it from scratch, and I wanted to know what it was going to look like since I wouldn't be there to see it in person. So in some of my first emails I asked maybe 4 questions about the picture, color, font, etc. and I waited 3 days before sending her a reminder email. She finally responded, but very curtly, and with one liners that made me feel bad for having even asked my questions in the first place. \r
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When my invitations were ready to be previewed, I excitedly opened up my email to find a very grainy and very tiny picture of my invitation. I tried to expand the picture so I could proof the words in detail, but it was REALLY difficult. Even printing it out and enlarging didn't help that much. I emailed Heather right away about the size and if she could send a bigger version. I don't remember if she responded or not, but in any case, the size remained as it was for my perusal. I was able to catch some of her misspellings, but because the words were grainy and the proof so small, I ended up missing the misspelled word ""INVTIE"". When our invitations came in the mail, I was really disappointed and angry. I coulldn't help thinking that if the proof had been larger, I would have been able to catch everything. As a result, I shelled out another $100 (incl overnight S&H) to remake the invitations with the correct spelling. I even paid extra for Heather to overnight it (because it was already 5 mos. to our destination wedding), but it ended up arriving to me 3 days later anyways (I saw from the postmark that she took it to the post office a day later than we agreed), even though she had promised me that it would arrive within 2 days. \r
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What I couldn't forgive was the craftsmanship of the invitations. The pocketfolds themselves were beautiful (because they're not made by her). The actual printed invitation was off center on most of the new ones I received, and more than half the outter labels were cut crookedly. I had to end up buying a paper cutter to correct the crookedness.\r
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I guess the lesson is is that you get what you pay for. At almost $6 an invitation ($7 if you include the remake), I thought I was getting a bargain, but I paid for it with tears and anguish. I strongly advise you to go elsewhere if you want to make sure you get perfect invitations for your important day.
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