Our business has frequented Boulevard over the past 4 years. We've had countless individual sandwich orders, and countless large orders for office meetings. We have spent hundreds, perhaps thousands of dollars on Boulevard Subs. \r
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Today however, we realized how insignificant our business has been to Boulevard. We called to put in a sub order. The lady immediately put us on hold after answering. We ended up holding for over 25 minutes (not lying-our phone timer said that.) Turns out, they completely forgot about us. Ok, so a long time customer of yours is mistakenly put on hold for almost a half hour, and still likes you enough to stay on the line--what do you do? Well the manager apologized sincerely, and then offered to buy us----wait for it----a FREE BAG OF LUNCH SIZED POTATO CHIPS!! Yes, a whole free bag of 10 potato chips just for us to enjoy together. We waited till the delivery guy got to our business to see if they were serious--we said "are you really going to make us pay the $8 bucks for our sub?? Yes. They were. \r
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We called the manager back to express our surprise that such a long time customer couldn't even get a DISCOUNTED $8 sandwich after waiting for it for an hour. He said---(are you ready for this?)-- "Well at least I gave you the free chips!"\r
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Our business relationship with Boulevard has officially ended. It is such a bad business move to brush off a long-time customer and make us feel like we're only worth a free bag of chips in tough economic times such as these.\r
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Are their subs good? Yes, pretty good-but not the only good subs in town. We just found Pinho's subs and bakery on Andrew's Ave., and we feel they blow Boulevard right out of the water. We feel that it's our responsibility to let other customers know our honest experience with this Boulevard Subs. Consider yourself warned.
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