The nurse in this organization is the rudest, pompous excuse for a nurse. Not even sure how she makes it in that office. The staff will only lift a finger for you if you help them lift up their arm. I find it extremely rude that the minute you walk in they ask for your name and co-payment in the same breath. You could be crawling in from pain and they won't even acknowledge you until you hand them that credit card!!! I have never heard one person in that office admit they made a mistake and they have made countless. After a year I received a bill for my son. I immediately called the insurance co and they told me it was paid two days after it was submitted. I called the office and the ""billing"" person told me I was wrong. I told her to call the ins. co. and she refused, saying it was my job. I told her if she didn't call, I wasn't paying a penny. She relented and called. I called the insurance co. again and found out that she did call, it was paid and that she didn't know how to read the insurance explanation of benefits.
When I called the office back, she refused to talk to me and told the receptionist to tell me it was taken care of (I heard her in the background). Warning: check your bills when you get them!!!! On a higher note - Dr. Bob and Dr. Dicker are really very nice. Perhaps if they changed their staff their practice would grow leaps and bounds....
Pros: Dr. Bob & Dr. Dicker are very nice
Cons: Nurse is extremely rude, staff doesn't help
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