I had a terrible experience with Best Fit Tailors. I went there a year ago to have them shorten a bridesmaid dress from floor length to knee length. The work was completed in 2 weeks and was acceptable, so I recently went back to Best Fit to have another bridesmaid dress hemmed despite remembering the service left something to be desired. I did not feel like looking for another tailor on fairly short notice and it seemed like the easiest option.\r
My visit was terrible from the start. I made an appointment several days in advance and arrived on time but there was an issue with the door buzzer when they attempted to let me in. After a couple tries, an employee came down and brazenly informed me that she was ""going to show me how it works so I won't mess up again."" Apparently they do not use doorknobs at Best Fit. Next, one of the tailors came out and looked to attend to another customer before me despite the fact that she was a walk-in and I had an appointment. Thankfully the other customer pointed that out and suggested I go first. \r
Once I changed into my dress, the first thing the tailor said (in front of another customer as well as another employee) was that my dress was too snug around the hips and there was nothing she could do to fix that. I told her that I was only there to have it hemmed and she kept reiterating that ""if I lost weight"" and the dress was therefore not the right length, that would ""not be her fault"" and I would need to pay again to have it fixed. She then told me that despite quoting me a pick up date two weeks in the future, she would not actually start working on the dress until about two days before my pickup date, so I should ""go home, monitor my weight"" so I could let her know before then if I thought the dress would fit differently. She reiterated several times in a rude and condescending tone that if it came out wrong, it would be my fault and not hers. Her constant implications that I was too fat for the dress had me with tears in my eyes and humiliated in front of other customers (I am a size 2 btw, after after eating more carefully for just one week, the dress fits perfectly again).\r
I decided under no circumstances did I want to give Best Fit my business. I took recommendations and selected another tailor. I called Best Fit and told them that I no longer needed the dress hemmed and could they please remove all the pins that they had put in it so that it could be ready for pickup the next day. The woman on the phone gave me difficulty troughout the entire call and when I went in the next day to pick up my dress and bring it to another tailor, it was still full of pins they had not bothered to remove. All around rude and at moment downright mean and abrasive service. ..I would not recommend Best Fit to anyone.
Pros: average work for price
Cons: downright rude and abrasive service
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