We ordered with them for several years. Twice, the wrong item arrived. The second time, I called to complain since I had ordered lemon chicken for my granddaughter and lo mein chicken arrived. I spoke to the regular operator and was very polite. She argued with me, never apologizing for the error. The next time we tried to order from Kung Pao, we were told they would no longer deliver to us because we had complained.
Pros: good Chinese food
Cons: don't ever complain about mistakes in orders
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