My friend & I got a pkg. deal from Trilogy Spa.The massage experience from Trilogy SPA was HORRIBLE! Oh where do I begin, my friend & I, both made our appnt. a week before the 5th of July. Not only was it a Sunday but the day after the 4th of July so needless to say parking in Manhattan Beach was a hot mess! We got to the receptionist to cool off but only to find out that our appnt. was on the 12th, not the 5th, it was changed w/out our knowledge, the staff's explanation was that the promotion we had purchased was only valid Mon-Thurs. We had mentioned clearly when we booked the reservations last week, that we wanted to upgrade our massage so that would have been another hint or indication to whomever made the 1st appnt. for us that we had a promo pkg. So I looked at my phone to see the calendar to book another date, to my surprise 12th falls on a SUNDAY! What?! My friend & I looked amazed because the front staff clearly are out to space! Still didn't get an apology or acknowledgement of their mishap, she only blurted out, "" well we have to change that date quickly to some other time!"" Ok am I delusional but since we made time & drove around to look for parking during the holiday that they should have just honored the 1st appnt? Anyways, I let that slid, to be nice we made another appnt. We get to the spa, they rushed us coz' our upgrade is only 60min & they will count the 5min before & after so technically 50min! That's not what it sez on the pamphlet but ok, moved on. Next I got to my room, it was freezing cold, I'm not sure if my masseuse was new but she didn't even asked me if the temp. & pressure (massage) was fine so I finally volunteered after a few minutes that I needed more pressure coz' it felt like she was just rubbing lotion on my back!!
Pros: Absolutely nothing
Cons: Bad customer service
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