Took in computer disabled by power surge, did free diagnosic and said mother board gone. Got a new computer and took it in for them to transfer what they could from the old computer...took 5 days. Picked up the computer and found that all the files they transferred were locked in some kind of bookmark file. They also used up every free access to our 60 day free trial of Microsoft Office for word and excell. We are still trying to get them to send someone out to our home since we are not taking it back to them.
Pros: they seem really nice in the store and very willing to help
Cons: poor work, can't reach them by phone
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