There are always two sides to every story- Unfortunately, Marcy's email went into our spam folder in my Yahoo email and we just came across it. Why her email went into the spam file- I can't answer. We have addressed the issue now that it has been brought to our attention. Marcy waited in our store as we finished the alterations on her dress-mainly in consideration to her that we did not want her to have to drive back to Coeur d alene- she lives in Spokane. We fit her while she waited. After finishing the alterations, we had her try the dress on for the last time- She said everything was fine and the fit was great. We took the dress off of her, pressed it in the back room and she left the store- saying nothing to us- This particular dress has at least 25 hooks and eyes under the main section of the dress to hold the dress in place-It is like a corset as the material is stretchy- If not all of the hooks were hooked when she put the dress on and was zipped up, this would cause the dress to not fit properly. I hooked all of those hooks when I put the dress on her in our store.- If she did not like the fit, she had every opportunity to say something then and did not-
Pros: email is good
Cons: email IS NOT reliable
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