My girlfriend was driving my truck when an upper ball joint failed. I was at work so I contacted triple AAA and they came and got the the vehicle. The vehicle had to be repaired so Westland car care provided the towing for AAA. They stated they could do the repair and I agreed to have the vehicle towed there. The next day they called me stating both upper/front ball joints needed replacement. They stated that I should go with the higher quality part and gave me a ridiculous estimate of $600.00. I then asked what it would cost for the so-called inferior ball joint. The employees attitude changed very quicly and got disgruntled because I did not want the higher cost repair.The price they were charging for the parts was tripled and then lied about the lower cost parts not being covered under a lifetime mfr warranty.I did research on the parts and could not find that part with the same cost (even with the normal mark-up) and no mfr warranty. I ended repairing the truck with lower cost parts at a total of 400.00. I then asked if an oil change could be performed and he stated it was not a problem. Finally when I came to pick up the vehicle he then stated that the oil change could not be performed cause the oil plug was modified and the skid plates were in the way. I then took the vehicle to a GoodYear auto center where the oil change was done in 15 minutes with no mention of any problems. These guys are extremely dishonest and will charge u triple the cost for parts and are out to rip people off with the help of a triple AAA towing contract. I am an aircraft mechanic and have always done all my my own repairs..unfortunately I was tied up and could not do them myself so I learned my lesson about Westland Car Care.
Pros: They were conveinently helpful to offer service.
Cons: They will tell u one thing and do another.
more