I discovered Thai flavor thanks to City Search and my first experience there was great. I ordered Pad Phet, mainly because I love Basil. The food was amazing, customer service was okay -not overly great, but no problems. The next week, I ordered to go-the same dish. I was told it would take 5-10min., it took me 15min. to get there and when I got there, it was clear that they had forgotten about my order and never made it. Instead of admitting to it, they told me it was on it's way out and in a few min. I had my order. When I got home, it was not what I had ordered at all. It was clear that they had just thrown together something - the vegetables were not cooked and it was not the dish I ordered. When I called to say I had the wrong order, the person told me that I was wrong, that Pad Phet doesn't have basil in it, etc. (even though I had just had Phad Phet at their restaurant earlier in the week and it was not what they gave me to go.) I was very disappointed in their customer service and I don't appreciate lying to customers to cover up a mistake. Again - my first experience was great, but I was disappointed in the second.
Pros: great food! Great flavors.
Cons: customer service
more