I'm still not sure about this kennel after boarding my dog for 2 days/nights. I brought him in on a Friday at 4:00 and it was literally like a zoo in there. I asked to go back to the kennel with some young girl (with her belly hanging out of her shirt and wearing very short shorts) to say goodbye to my dog and ensure that he was given the kennel I asked for. He was placed in a smaller stacked kennel (not the glass front I was paying for) and I asked if he would be moved. They said he would, but I have no way of knowing that. When we went to pick him up 2 days later (during their Sunday hours), an assistant ran back to get him before I could ask to go back with him. My dog was WILD coming out of there (leading me to believe that he was not exercised that day at all). I asked for his items and a towel was lost. It turned out that the towel was being washed. I had just washed it prior to taking it in, so it was not soiled (furthermore, my dog is past the point of ""going"" in his crate).....this also leads me to believe that he ended up going in his crate and they washed the towel to hide the fact. They said that they sometimes wash the pet's items (also, only one towel was washed, not both that I left with him; why wash one and not the other?) We exercised him immediately and gave him bath....he's as good as new now. Again, I don't have solid proof that anything too shadey was going on, but some details just don't add up. That's enough for me to find a different place next time.
Pros: Convenience
Cons: Unprofessional
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