I bought a washer from Snow Bros., scheduling it on a day when I could be home for delivery until 4:30. The evening prior to delivery a msg. was left, advising it would be between 2-5. I called on delivery day and was advised ""we will try to meet your request"" and that I had been placed last on the schedule (for convenience of the drivers.) At 3:30 I was advised it would be at 4:30. I received an annoyed, grudging apology, and no one acknowledged or seemed to care about my inconvenience. They don't seem to ""get it"" that they are in business to provide good service.
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