Early June I brought my Rolex watch in for routine service work. I have had my watches regularly serviced through a variety of service centers with great overall experiences. The experience at Meierotto's was anything but great. Upon arriving my wife and I entered the store without the courtesy of a greeting from anyone. Only after others who came in after us had been helped did we realize we HAD to have a number to be served. When we finally had an associate to assist us I explained that I wanted my watch serviced and the crystal replaced. I was given a price (one that was 20-25% HIGHER than I had paid at others shops) and told it would be ready in 4-6 weeks. The turn around time was in line but as previously stated the price was out of line. At exactly 6 weeks I received a call that informed me the price was goiing to be higher because they needed additional parts. I expressed my concern about pricing and that previous serving had been an all inclusive price....not an add on here or there. With the additional expense they wanted to charge me, I would have been paying almost twice what I had previously been accustomed to. Not only was I being gouged on pricing the person who called was extremely rude, talking down to me as if I were a pennyless bum. At this point I did not authorize any additional parts and requested my watch be returned as soon as possible. I was told it would be ready in one week. I called at the end of that week only to be told that it wouldn't be ready for an additional week. Again the rudeness, it was if they could care less if I were a customer or not. I asked to speak to someone besides the repair clerk and spoke with 'Carol' who identified herself as the owner only after I pressed her for her position within the organization. After speaking with her it was clear that her attitude is reflected by her staff. At one point she said to me that it seemed like I just wanted to vent. Clearly this business believes that there are an endless stream of customers just waiting to spend their hard earned dollars with them. If you are having your watches serviced....do your homework first...this is not the place for warm appreciative treatment.
Cons: poor customer service, snooty atmosphere, too many to list
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