I've had a great experience with them so far. They have always been very friendly & kind to me, which other places in Spring Hill have not (::cough::Spring Hill Vet Clinic). For example, I was filling out paper work when I realized that my dog had chewed through her leash, but luckily, the nice lady in the front gave me one to keep. Although that's a minor thing, I found it to be extremely generous.
Pros: Hours, Friendly staff (which is important to me), and polite
Cons: none as of yet (don't expect there to be any)
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