First and for most, I hired this company because the my sales rep was so friendly to me. I must of looked around like crazy and finally I found them to have the best customer service. The women over the phone really helped me out a lot with all my questions and concerns. I felt really positive that I was going to receive the same service the day of the move but boy was I wrong. When the movers first got there I could not believe there lack of professionalism. The supervisor of the movers was smoking right in front of me and my 3 year old daughter. How rude.. Than as he was moving my furniture I asked him to please wrap it in blanket which I was told were going to be free due to the fact that I did not want him to penetrate my upholstery with his cigarette smoke. Mind you that I asked him as pleasant as possible without trying to embarrass or insult him. He reacted in a way that frightened me. Than later he re packed my PACKED BOXES with tape.... WHAT! I asked him why he did that and he rudely answered that he had to unless I wanted for them to go inside the truck. Had I known what headache I would incur during this move, I for sure would of NEVER booked them. I'm sorry but the sales rep was really pleasant but she did not inform me of all the expensive packing fees and crew members. I do not blame her but they should of given me a heads up regarding the packing. They charged me almost 300 dollars for tape and small boxes which I know cost like 3 bucks each at home depot but OH NO DONT WORRY MRS ALRIGHT WE WILL TAKE CARE OF ALL YOUR MOVING NEEDS.... Stay away from them they too will get you...... Next time I'm better off hiring some laborers at the local home depot and renting a haul.
Cons: They take advantage of you
more