Well where do I start, we went to Klein Honda to get the feel of a Pilot because of the accolade reviews posted on this site. From where I live there are 4 closer Honda dealers that I could of patronize. My experience unlike most reviewers here is totally opposite. I thought I could avoid the unpleasant tactic and disrespect of a typical car salesman. But it was not to be...sigh. #1. Failing to introduce yourself: I don't even know his name instead I got " are you buying or browsing" #2. talking way more than your client ironically not about car: meaning you are not listening to your client. $3. try to influence my wife(she's cute and pregnant) : I am right here in front of you in bright orange t-shirt ! #4. avoid eye contact while speaking: I didn't know salesman can be shy. 5. We want to compare the 2009 Pilot EX , EX-L, and possible 2006-2008 model: but got a trip in the EX(nice cloth seat by the way) to the lot across the street with his ragae blasting to see two used Touring models one with pimp my ride chrome wheels and hideous fake wood interior. I would love to have the Touring trim but that's not OUR PRIORITY. We finally put a stop to the charade and repeat our interest to test drive a Pilot since all have the same engine and drive train. #5 unless you are bipolar going from a cheering/funky mood to a subdue mood says it all about your goal: a quick sale without the work. Well, I got to test drive the thing...around the block, NO freeway MY WAY OR THE HIGHWAY. I know that car salesman are mostly transient employee but at least make an attempt to behave professionally, learn something about effective salesmanship, and your client demographic. I am still waiting for my Fred Factor. By the way my wife and I are in the sale and service business with 9 years post high school education and 10 years in our own business. Overall the Pilot is very roomy and solidly built, the AC is strong, drives like the Odyssey, and looks like a pug/bull dog. I love the car not the experience...sob.
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