During the final week of July 2008, my wife and found the need for the services of a responsive and reliable air conditioning contractor. Our first contact was ‘cold’. I got the number from the yellow pages. I don’t recall the young lady’s name that answered but she was very courteous and helpful. She took our number and said that Doug would return the call within 15 minutes. He called back well within the 15 minutes envelope.
After discussing our needs he offered some suggestions. We wanted to actually see the brand being offered so Doug arranged for us to come by the office in LaPorte and for Anita to help us until he arrived. She pointed out equipment that would be representative of what we were considering along with a running commentary on the quality of the Arvell Moore Organization. She was extremely helpful and furnished information which was very influential in our decision to purchase the system that we did.
On his arrival, Doug covered various other items: warranty extension to 10/10/10 years on everything, that having an annual inspection/tune up would extend the labor portion of the warranty on a year by year basis for up to ten years. Service calls are available in our area.
Doug said that the day after we committed we would have the cooling by the end of the day. No fibs here, just performance as promised!
This leads to my most recent contact with Arvell Moore. Martin led the installation team. This man and his crew were punctual, professional and friendly. They kept the work area clean and picked up. People knew where things were. They didn’t have to hunt for parts or tools (no trips back to the shop.) Although he was also working, Martin was constantly aware of what the rest of his crew was doing. With the work ethic, they demonstrated, they will be able to “run a crew” sometime soon.
This system has been operating for approximately 10 days at this point. It will be interesting to see how “kWh used compare to the past.
We have already recommended Arvell Moore to our neighbors.—Ken and Val Anderson
Pros: QUICK SERVICE; GREAT AVAILABILITY
Cons: NONE
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