My English is not perfect so please bear mind. I have stayed in this Umstead Hotel two times before and again this May of this year. I stay here on business and my rooms are beautiful. But I do not rent a auto so I take Taxi to meetings and dinners. On two times, the concierge is a young man who appears that maybe is takes medications too much and does not now his job?
I ask for Taxi soon for a meeting and more than 20 minutes goes and no Taxi. When Taxi comes, is a old van driving by a foreign black man, who has his wife with a baby in the front seat. I was very not comfortable and sometimes scared and two times he must stop for directions on his phone. On my trip before, my trip to meeting was on the Hotel car and the price was very,very high. I must report that the Hotel is sometime like scary book or movie and I will not stay anymore.
Pros: Very Nice Rooms
Cons: Very Disturbed Staff and Ancillary Services
more