I am giving this business a bad rating because their service department is deplorable. Representatives of the service department are frequently obnoxious and incompetent. They are more professional when they know sales representatives are watching them, but not much. Unbelievably rude and smug.
On a $200 service (in which I had waited at least four hours) they missed that I had a dead battery causing me to get stuck and miss an important appointment. I suspected this was the problem and the dealership told me I would have to schedule an appointment in a few days as they were booked! Another Honda dealership found the dead battery immediately, and replaced it the same day.
Employees at McDonald's exhibit more common sense and professional courtesy than the service representatives at this dealership. You can count on being ignored and having to wait all day for a $34 service scheduled well in advance.
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