My mother took a sick stray cat into the animal hospital and Dr Sanders spoke to her in a very agressive and degrading manner. My Mother was an elementary school teacher, went back to college and got her masters and taught Reading to underprivelaged children and English at the community college. She earned her Doctorate in Education Administration and worked for many years for the State Department of Education as Reading Specialist. Surely Dr. Sanders could have summoned the wherewithal to speak to her with kindness and compassion. He didn't charge her for putting the cat down but I am positive the abuse he heaped on an elderly schoolteacher wasn't worth the savings.
Pros: didn't charge my mother for the abuse
Cons: No compassion to the point of being verbally abusive
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