OK...I like Roots. The food is good 90% of the time. Really good. Once in a while it can be a bit bland, but not often. The people behind the counter are all really nice. My only issue is that they need more than one person behind the counter. I understand that service is slowed down when only one person is handling everyone, but I also feel like sometimes the person behind the counter is just way too non-chalant and casual about serving people as other patiently wait, i.e. chatting on the cell phone and slowly ringing up people, verry slowly serving the food as if there was only one customer there, without acknowledging the rest of the folks that are waiting. It happened once before when I was a patron and vowed never to go back, but then things got better for a while with two people behind the counter, and then they went back to this same one person behind the counter...So I'm not sure I will be back and I've seen other customers walk out because they weren't acknowledged.
Pros: Mostly Yummy Food
Cons: Slowww Service That Doesn't Always Acknowledge Patrons
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