Went to the Old Road location for dinner to celebrate our 32nd wedding anniv. (We went there once before just for drinks and appetizers and it was ok). We walked into a near empty restaurant and were asked by 3 different employees if we had reservations. We were seated promptly but a visit by the waiter was slow in coming (as it was throughout the night). Took awhile to get our food, Chicken Marsala for the wife and Baked Penna for me. The food was average. Good wine list with reasonable prices however. When it came time to pay we wanted to use an American Express Gift check. Before signing it we asked our waiter if they would take it. He wasn't sure but said he would ask the manager. Five minutes later a young lady came over (not the manager) and said it would be no problem as long as it was American Express. We signed the gift check and a few minutes later she came back saying they couldn't take it. We asked to speak to the manager and she disappeared . A few minutes later she came back again and stated that she was going to have to call someone to get it approved. We waited but the manager never showed up. Finally, they took the gift check. I can't believe that the manager did not have enough common courtesy (or business sense) to come over and hear our concerns. I guess their business must be good enough that they don't have to worry about repeat customers.
Pros: average food
Cons: horrible management and customer service
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