It has taken me months to calm down enough to write this review. I took my puppy for shots at the AZ Pet Resort and everyone was so nice. I decided to have her spayed there along with my sisters puppy. Big Mistake! After bringing them home we discovered both had been razor burned - not a word from the staff that put them in the carriers prior to us getting to see them. When the sore on my sisters puppy had not gotten better she called for some advice on what to use on it. Of course they wanted her to bring the dog back - later they said for a free follow up... My sister did not want to bring her back so soon after the experience and just asked for some suggestions. After getting some semi-argumentative attitude and being told her dog probably had ringworm the staff told her they would check with the dr and call her back. Five hours later, the same semi-argumentative attitude from the staff but they told her what to try. My sister was pretty upset with the exchange and I was mortified as I had referred her and thought these were caring people. I wrote a letter to the president of the pet resort and told her about the experience as I was disturbed by the customer service aspect. Isn't a business like this supposed to be compassionate when it comes to how people feel about their pets? What I received back was a letter basically slapping my hand. I was told she thought the letter was just like playing telephone when we were kids. She also didn't know why we didn't want to bring the dog back so soon as ""the pet was sedated and obviously doesn't remember surgery. What would the pet be 'traumatized' by?"" Is this someone that has ever owned a pet before? I can tell you that my dogs know when we arrive at the vets. Also - I was called a liar on the time it took for them to call back, we pulled the phone records and guess who was not being truthful. Of course the whole letter ended with how it was our fault because we did not bring the dog back. What happened to the responsibility of them informing us that they had been razor burned when they were picked up? I wrote a letter to the pet insurance company that we had been referred by and explained the experience. When they followed up on it they were told by the president that both dogs had a reaction to the iodine. It is amazing to me that they didn't remember that when we called just days after the surgery! This clinic had unqualified staff prepping the puppies for surgery and it is quite apparent that they do not keep proper documentation of issues that arise. The most offensive part of the whole experience was the condescending and uncaring attitude that Management has for its animal and people clients. I will be filing a complaint with the Vet Board and writing letters to all associations that they are affiliated with. Disgusting business practices!
Pros: Rena the groomer is great with animals
Cons: Mangement-animal care behind closed doors
more