I had been feeling sick for a while and made a next day appointment at the Pearl Health Center to see Dr. House, whom I had never seen before. I was the only person in the waiting room when I arrived. Dr. House left me waiting in the examination room for almost 20 minutes and when she finally came in, she quickly checked my ears, nose and throat and then said ""well I think it's allergies."" She then closed my chart and told me to get an antihistamine. I felt like she was rushing to get out the door. I had a few questions about my symptoms which she answered, but they were short answers as I could tell she wanted to get done so she could leave.\r
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I said very kindly ""there was one other thing I wanted to ask you about quickly that is unrelated..."" and she cut me off and said ""Actually, no. You can't. I'm behind schedule today."" I was kinda shocked that she would say that. She then continued to basically lecture me by saying ""well if there was something else you wanted to discuss, you should have let them know when you made the appointment so I could allow more time.""\r
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Now, keep in mind she kept me waiting for 20 minutes and when she finally did come in the room, so spent about a whole 5 minutes with me. I was so upset by this that I had to speak to the office manager to tell somebody about the way I was treated. I felt rushed, not heard, and unimportant. \r
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The office manager sat down and spoke to me. She was very kind and even offered to waive my copay for me on my next visit. But honestly, the whole experience has left such a bad taste in my mouth that I don't want to go back there again.
Pros: Office Manager very professional.
Cons: Dr. Shari House
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