I went here over a year ago when I was at the height of wedding cake tasting. They only offer tastings on Sat from 10 am to 2 pm (I think) - no way to schedule anything - so the result is a huge line on Saturdays and very limited seating - and it would be okay if everyone waited in line together, got their cake and then sat down, but what happens is the bride to be's end up waiting in line with a girlfriend or mother while the father or groom to be sit at a table and hold onto it, and people were very territorial about their table and even the books of photos- while my bridesmaid and my mom and I were waiting, we glanced at an open book on an empty table to have a father come by and get mad saying it was his book and table - then we finally get to the cake counter and there are limited flavors - pick what they have - and all the cakes had the same buttercream frosting - and then there were no tables and we had to eat our cake standing up! I asked someone about a flavor I saw on the website but it was not there that day and asked how I could try it - they said I would have to call every Sat AM to see if they made it, and if they did then I could come in. I said what if I pay for a sample? The answer was no. I said well what if I want to pay for cake of it, I at least want to try it, and they refused to find an easy way for me to get a sample. In this business, customer service is everything! The cake was okay, but I find it was over rated. We heard from lots of people it was the best cake ever - and I certainly don't agree with that. Also, we got a cream cheese blueberry pasty thing there for our family, and it was terrible! the smallest layer of pastry with a huge chuck of gross cream cheese in the middle. The pastry fell apart when you cut it and the cream chese stuff was not goof. I ended up going with Elegant Bakery - they make tasting appointments and samples just for you with the flavor cake, filling, and frosting you request, and they care about what you want and they do what you ask! Which is what should be expected from a wedding cake baker!
Pros: Cake was okay
Cons: Too busy to care about customers
more