I took a Hewlett Packard printer to be repaired at this place and it was a HUGE mistake. After six attempts at fixing the printer and over $200, I just gave up.\r
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After the first two or three visits to bring the printer back, I wrote an email to their customer service. They assured me everything would be taken care of. This is when they pawned me off on a technician who wouldn't show up and kept giving me excuses. Finally, he simply said it couldn't be fixed. No one called, no one offered me a refund of my money. \r
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I just recently signed a printer maintenance contract for several thousand dollars a year with another company and when they made a visit for another printer, I asked them to see if they could do anything for the one that Computer Works assured me was unfixable- 20 minutes later it was working and is STILL working in great condition!\r
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They obviously don't subscribe to ""do it right the first time"" and when they aren't knowledgeable enough to fix it, they sure don't subscribe to making the customer happy. $200 right now, or thousands a year? It's the shortsighted nature of their business that is the problem and they want the money right now and care little for the customer. (By now it's obvious I was testing the waters with Computer Works to sign a contract with them, but they sure missed the boat!)\r
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Lastly, waiting in line to be helped at their repair center is a lesson in their ability to do the job right. The people that work there think everyone is an idiot and an inconvenience. They charge exorbitant amounts for silly repairs and ultimately, they don't know what they are doing! (The answer to my question of what was wrong with the printer when I picked it up the first time was ""our technician worked his magic with it""! And, sure enough, it didn't work and there were more problems with the printer than when I brought it in!) Yet, they talk down to people when they don't even have the knowledge to fix it themselves. Great approach to customers, huh? (You can read other reviews of people who gave up on them and fixed it themselves!)\r
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You are risking money, time and a lot of aggravation if you use Computer Works, so consider yourself warned!
Cons: Technicians are not knowledgeable, customer service is terri
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