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Extremely Poor Customer Service - Review by citysearch c | Grayson Bmw

Grayson Bmw

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Extremely Poor Customer Service 6/26/2009

Over the year, the car has had continuous failures. I had to bring the car back several times for the same issues. List includes transmission issues because of software, fuel management issues (extreme turbo lag) because of software. High Pressure Fuel Pump because of design issues. None of it was fixed right the first or second time. Now the low pressure fuel pump has failed. A week has passed in the shop after being towed there without resolution. This is the poorest customer service I have ever encountered. The 2008 was purchased there ""new""and this is the accountability you may encompass if you desire to be a customer at Grayson. Pros: people are polite Cons: Cannot fix real issues with late BMW 335i more
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