OMG!! THIS IS THE WORST EXPERIENCE!! DO NOT GO TO THIS STORE! WE HAD A HORRIBLE RUN IN WITH THE STORE PERSONEL TODAY. MY DAUGHTER'S BOYFRIEND RENTED A TUXEDO AT TOP HAT AND TAILS 1809 SPRINGFIELD AVENUE MAPLEWOOD NJ STORE. PROBLEM IS HE RENTED THE SUIT WITHOUT TAKING THE DRESS AND IT REALLY WAS AN AWFUL MATCH. SINCE HE SAID HE DID NOT SEE ANYTHING ELSE HE LIKED WE DECIDED TO CANCEL THE RENTAL 2 HOURS LATER. I CONTACTED THE STORE AND SPOKE TO THE SALESMAN HORACE/ OWNER?. I ASKED HIM ABOUT CANCELLING THE RENTAL. HE WENT BALLISTIC ON THE PHONE. HE SCREAMED AND WAS VERY ANGRY. HE SAID HE WILL CHARGE US $50 FOR HIS TIME BECAUSE HE DOES NOT WORK FOR FREE THAT HE HAS A FAMILY TO FEED ETC... AND HUNG UP ON ME BEFORE I COULD EVEN RESPOND. I CALLED BACK AND ASKED HIM WHY HE WAS BEING SO UNPROFESSIONAL AND DISRESPECTFUL. I NEEDED TO KNOW WHAT THE PROCEDURE WAS. HE WAS STILL VERY UPSET TOLD ME TO BRING THE CONTRACT BACK AND HE HUNG UP AGAIN. ONE HOUR LATER WE WENT TO THE STORE. THE KIDS WENT IN TO DELIVER THE CONTRACT, ASKED ME TO STAY IN THE CAR BECAUSE THEY DID NOT WANT HIM TO UPSET ME ANY FURTHER. THEY WENT IN AND IMMEDIATELY HE STARTED HARASSING THEM. HE SAID THEY SHOULD JUST SAY YOU WENT SOMEWHERE ELSE, THAT THEY ALL HAD THE SAME THING. HE WAS VERY ANGRY AND TRIED TO BULLY THE YOUNG MAN EVEN AFTER HE SIGNED WITHOUT QUESTIONING THE HUGE DEDUCTION. 5 MINS LATER THEY CAME OUT THE STORE UPSET AND SALES MAN WAS RIGHT UP ON THEM THREATENING TO BUST HIM IN THE FACE WHEN THEY FINALLY RESPONDED TO HIM. TWO OTHER BIG MEN FOLLOWED.. I COULD NOT BELIEVE IT. I CALLED 911 IT WAS A NIGHTMARE.
Pros: ABSOLUTELY NONE!
Cons: SALES MAN OWNER IS A BULLY
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