In this economy we need compassionate customer service skills that can offer help or direction. But this women was downright MEAN, she said belittling comments with Judgemental and arrogent inflections. Where in this age I thought you would want a PROFESSIONAL person with a non-emotional voice especially non ANGRY people answering your phones..
Lastly you should let people you collect for know you report to the credit reporting agency's. I once helped a client sign up for you and she didn't want that feature but you did it anyway.....
Cons: Rude, Judemental, angry non customer serivce skills
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