I am VERY DISAPPOINTED/UPSET with this establishment!!!! My family has used Cobblestone in Fort Worth for years. However, last year I sent my Coach diaper bag in for a strap fixed. I payed for the repairs at that time and was told they needed to send it to the Dallas location. I was then handed a tiny claim ticket as record of my payment and bag (this bag was a gift from my Husband retails for $450.00). Unfortnately, my toddler had got ahold of my purse and wallet misplacing my ticket. Shoot! Sorry! Things happen! When I went to claim my bag, they told me that because I did not have my tiny claim ticket that they could not locate my bag ANY other way! WOW! I thought it was 2009 (2008 at that time) and they cannot locate my bag? I think its that they CAN locate it but WON'T! Sounds fishy to me. This establishment is shady! I call from time to time checking to see if they have found it. Don't take anything to them if you want it back! I am not only angry but heartbroken over this. The bag was a special gift from my Husband for our first child together!
Pros: nothing!
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