I brought my dog there in April because he had some kind of infection on the outer parts of his eyes and they gave him eye ointment medication. I noticed his eye got better but now (June) the problem is coming back. I called Banfield to try and get a refill but was informed they couldn't give the medication without seeing my dog, I told them it was for the same exact problem he was seen in on April and that my husband just gotten let go of his job which meant I had no extra money for a dog visit but was informed "unfortunately that there was nothing they could do." I asked if they had any other place they can refer me to? which the reply was try humane society. I tried but they don't do check ups for pets. Not only are the Banfeild non sympathetic but they're misinformed too! In short I searched the web and found a company who charges half to deliver it to me . Thank goodness for the internet. Because of my experience with Banfield, I will no longer bring my dog there nor shop in the store.
more