I was very excited when my sister and I decided to get laser hair removal. Since Sona is one of the leading places to go, it was an easy choice, We booked both of our consultations and our appointments to have the hair removal done on the same day. We did this since my sister lives three hours away and it is difficult for her to get to Frisco unless she makes plans in advance Having the consultation and appointment in the same day would save her a trip. We booked these appointments two months out and she had made arrangements to come for the procedure (with two small children this is not an easy task). One week before we were scheduled we were called and told our appointments needed to be rescheduled. After pleading to find some way to at least let my sister keep her appointment since she was driving so far, there were no results. The staff seemed totally unsympathetic and still insisted to reschedule. I called Ideal Image in Plano, and the staff said no matter what they would accomodate us whenever we needed our appointments even if it meant they come in early or stay late. Now that is what I call customer service.
Pros: They offer many procedures
Cons: Customer Service!
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