Took 5 days to complete the "simple" service. Never returned phone calls or called with diagnostics. The first time I called them, they said they couldn't find the problem with the engine. I asked them if they had driven it and they said no. I recommended they do that in order to properly diagnose the problem. When I called back after not hearing from them for 4 more days, they told me the truck was ready to be picked up and the charge was $40 for the rear differential. I asked about the engine problem and was told they did not have the expertise to solve the diagnostics problem and recommended I take it to Dodge. So it took them 5 days to change the rear differential fluid (a 30 min task at best). When my wife picked up the truck, there was an additional $80 charge for diagnostics in spite of the fact that they couldn't complete it and they recommended I take the truck to Dodge to have them solve the problem.
Cons: Lack of skill
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