Again, let me note from my review on Dr. A. DeLorenzo, I am not going to attempt to dispute what others have previously noted unless I know something to be blatantly untrue. Get out of this review what you feel is important. Let me say up front, that we have had issues with the pharmacy, and the waiting area up front is too small (those new benches need to go). The expansion should resolve that problem. We have on occasion had to deal with someone at the front desk who may have been a little too ""curt"". And through the years, there have been some doctors I wasn't too keen on, that's why I chose not to go back to them! Like your family physician, I stay with the ones I now know and trust (that would be the two DeLorenzos). But when was the last time every single person you dealt with was nice? Get real. Make your feelings known and move on or move out. That being said, we have been taking our dogs to Acredale since they first opened, (the place used to be a bank), and all of our dogs have received the best of care (we're up to 5 now). Two have since died of cancer, and as painful as it was, the staff and Dr. Alex took good care of us. None of them have ever been mis-diagnosed, and many of the ailments that others have mentioned concerning ears, glands, organs or whatever we've had to deal with, and all have been treated correctly. When we walk in we are always greeted. If we come in as a ""walk-in"" we are clearly told to ""expect a wait"" and sometimes it's a long one and sometimes it's not. The desk staff is not there to entertain or talk to me, they have work to do. If the treatment is for something serious, and I don't like what I hear, I offer feedback, ask questions, or I get a second opinion (from them or from someplace else). When one of the dogs gets surgery, things don't always go as planned. Stitches pop out, and infection can set in, but it gets taken care of. I have never had anyone be rude or ""talk down"" to me, and if they did, I wouldn't tolerate it unless I was rude to them. Then it's my fault. I have never (and let me emphasize never) had a ""vet"" do the initial temperature check on one of the dogs. It is always a ""tech"", and no it's not semantics, and yes there is a huge difference. As far as those ""long waits"" go. For those of you that don't know, the reason for the waits has always been the lack of exam rooms. Not number of doctors, or number of clients. That is one of the reasons why they are expanding, in order to help alleviate that very problem. How do I know these things? Because I check things, I ask questions. Remember this if nothing else. This is medicine. Do your own research! Be an educated pet owner! That's what having a pet means. So much of this is simple ""Common Sense."" For those of you who feel that you have received less than adquate care, I hope you are getting it now. For me, I would recommend this place without hesitation. The ""actual care"" my dogs receive has always been excellent.
Pros: Friendly, knowledgable, caring
Cons: Pharmacy issues, small check in area
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