Poor care: The clinic was okay on routine vet appointments, but incompetent when it came to post surgery care. They sent our dog home with a collar/cone that was way too small and allowed her easy access to her stitches, suggesting they didn't monitor her the day and a half after the procedure. The vet and technician gave us conflicting information about the reason why extra stitches were left in.\r
\r
Poor customer service: When I came in to get a larger collar/cone, the technician made no apologies for the wrong size, which resulted in our dog pulling out some of the stitches prematurely over night. They also charged us over a $100 more for the procedure than estimated with no explanation. When the technician called us in for the appointment, she called out a completely different name with absolutely no letters or sounds in common with ours (with no apology or acknowledgment), suggesting that customer service isn't a priority for this clinic as we don't have a difficult name and
more