Prior to realizing how Van Crest treats boarded animals, we had boarded our dog there several times. Upon picking her up from Van Crest the last time, she was returned to us in a sickening condition. She completely reeked of urine and had a film covering her coat. Her white paws where also stained a yellow tint. After realizing that her condition could only have been the result of having spent days in her own urine, we contacted the owner/vet to get some answers. He told us that, while he isn’t there over the weekends, the technicians told him that our dog had “wet her cage overnight” and that they normally bathe the dogs prior to sending them home (probably to hid how they treat the animals). The condition our dog was in was the result of having spent NUMEROUS days in urine. One accident could not have left her in such a condition. Although we were refunded our money, we are deeply saddened that we made our innocent dog endure such conditions. Also, our dog was also no longer house trained when she got home – we had to completely start over because she would just wet inside. I’m guessing this is because she wasn’t taken out when she was left with Van Crest and got used to peeing when and wherever she could. Please do not go to Van Crest – animals should NEVER be treated this way.
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