My husband and I went to Caruso’s for dinner for the first time as our 1st Anniversary dinner. We were seated at 7:57 PM and our server brought us our drinks after only a short wait, he took our order and garlic bread quickly followed. We waited about 30 minutes, then started wondering where our dinner was. Our glasses had long run dry, and while the server walked by our table many times, our drinks were never filled and we could not grab his attention.\r
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At 9:00 PM, I asked the hostess what time we were seated, and she informed me that it was at 7:57 PM. I asked her how long it normally takes for meals to arrive, and she stated that it takes approximately 20 minutes unless the kitchen gets backed up, but that it should not take as long as we had waited. She informed someone of the situation, and in about 5 minutes the server was at our table apologizing. He let us know that he had ‘clipped’ our ticket over with a completed order and had not turned it in to the kitchen. He then began to only address my husband as ‘Sir’ and avoided talking to me, and assured my husband that our meals would be out in less than 10 minutes. He then offered us dessert “on him, not on the house” which he made sure to tell us about 3 times that he was paying for it and not Caruso’s. \r
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When our meal arrived, my husband’s small helping was obviously very warm as it was steaming, but my six ravioli’s were only lukewarm. Since we had waited so long for our dinner, I ate half of mine then boxed the rest to take it home. My husband's meal was disappointingly small, compared to the plates on the tables around us. I’m not sure how large the portions at Caruso’s are supposed to be.\r
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We paid full price for two mediocre LATE meals and no manager, supervisor, owner, etc. came to discuss any of this with us. I emailed the owner about this experience two days ago and have yet to receive any response. This entire experience was unacceptable, and we will not be back.\r
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Thank you Caruso's, for ruining our 1st Anniversary dinner.
Pros: Leaving
Cons: Everything
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